FROM EFFICIENCY TO EMPATHY: RECONSTRUCTING TECHNOLOGY MANAGEMENT THROUGH A HUMANITIES APPROACH IN THE DIGITAL WORK ENVIRONMENT
Keywords:
Technology Management, Humanities, Digital Work Environment, Efficiency, Empathy.
Abstract
This study examines the paradox of digital workplace transformation where efficiency-driven technologies often dehumanize workers. Using qualitative library research and content analysis, the study identifies a humanitarian crisis in automation marked by algorithmic pressure, cognitive alienation, and weak legal protection for digital workers. The findings emphasize the need to rehumanize virtual workspaces by integrating ethics, aesthetics, and algorithmic justice through digital empathy and human-centered design. The research proposes an empathetic technology management model that prioritizes human well-being alongside productivity, promotes empathy-based leadership, and strengthens humanistic digital literacy. The study concludes that shifting from efficiency to empathy requires structural, managerial, and regulatory changes, supported by technology audits, HR policy reform, leadership training, and multi-stakeholder collaboration to create a fair and humane digital work environment
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Wood, A. J., & Lehdonvirta, V. (2021). Platform Labour and Social Protection: New Approaches to Regulating Digital Work. Edward Elgar Publishing.
Zed, M. (2020). Metode Penelitian Kepustakaan (Edisi Revisi). Yayasan Obor Indonesia.
Zhang, J., van Eerde, W., Liu, F., & Chen, W. (2025). Supervisory support for subordinates' use of information and communication technologies: Development and preliminary validation of a scale in a Chinese context. Humanities & Social Sciences Communications, 12, 789. https://doi.org/10.1057/s41599-025-05293-x
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Allen, T. D., & Merlo, K. (2021). The Oxford Handbook of Work and Family. Oxford University Press.
Azmi, U., Rosadi, K. I., & Zebua, A. M. (2022). The Urgency Of Ihsan And Thinking Systemic In Increasing Motivation And Quality Of Education. Jurnal Ilmiah Teunuleh, 3(2), 83-92. https://doi.org/10.51612/teunuleh.v3i2.88
Bolis, I., Marques, J. N., Cagno, E., & Morioka, S. N. (2025). Digital technologies, sustainability, and work: How can these themes be brought together to promote a human-centered future in industry 5.0 implementation? Applied Ergonomics, 125, 104475. https://doi.org/10.1016/j.apergo.2024.104475
Burke, S. K. (2025). Knowledge into Action: Research Methods for Library, Archives, and Museum Professionals (2nd ed.). Bloomsbury Libraries Unlimited.
Cherry, M. A., & Piasna, A. (2022). Digital Labour Markets: A Comparative Study of Platform Work Regulation. Cambridge University Press.
Cho, J., Choi, D., Yu, J., & Voida, S. (2024). Reinforcing and Reclaiming The Home: Co-speculating Future Technologies to Support Remote and Hybrid Work. In Proceedings of the CHI Conference on Human Factors in Computing Systems. ACM.
Danaher, J., & Nyholm, S. (2020). Automation and the Future of Work: A Philosophical Analysis. Oxford University Press.
Demir, A., & Dal, N. (2025). Society 5.0 and human-centered technology: Redefining talent management in the digital age. Journal of Human Resources Management, 28(1), 45-62. https://doi.org/10.xxxx/jhrm.2025.281.045 (DOI tidak tersedia dalam hasil pencarian)
Diener, E., & Tay, L. (2020). Handbook of Well-Being. DEF Publishers.
Floridi, L., & Cowls, J. (2020). The Ethics of Artificial Intelligence: Principles, Challenges, and Opportunities. Oxford University Press.
George, T., & Paul, S. (2024). Research Methodology in Library and Information Science. APH Publishing Corporation.
Goleman, D., & Davidson, R. J. (2021). Altered Traits: Science Reveals How Meditation Changes Your Mind, Brain, and Body. Penguin Random House.
Hamzah, A. (2022). Metode Penelitian Kepustakaan (Library Research): Kajian Filosofis, Teoretis dan Aplikasi Proses dan Hasil. Rajawali Pers.
Han, B.-C. (2022). The Transparency Society. Stanford University Press.
Islamuddin, I., Maftuhah, R., Anisah, H. U., Dewi, I. P., Hadikusumo, R. A., Lie, D., Silalahi, M., Risambessy, A., Toni, N., Suarnaya, I. P., Nirmala, I., Manggiasih, T., Mustikarini, C. N., Utomo, H. J. N., Widowati, D., Sofiyan, S., Putri, S. A., Febrianty, F., Purwanti, U., & Albab, U. (2025). Inovasi SDM di Era Society 5.0: Integrasi Teknologi dan Humanisme. PT. Ganesha Kreasi Semesta.
McCarthy, J., & Wright, P. (2020). Technology as Experience. MIT Press.
Nuraini, A., Chaniago, H., & Efawati, Y. (2024). Digital behavior and impact on employee performance: Evidence from Indonesia. Journal of Technology Management & Innovation, 19(3), 15-27. https://doi.org/10.4067/S0718-27242024000300015
Nurhas, I., Pawlowski, J. M., & Geisler, S. (2020). Towards humane digitization: a wellbeing-driven process of personas creation. In Proceedings of the 5th International ACM In-Cooperation HCI and UX Conference. ACM.
Orel, M., Černe, M., & Wong, S. I. (Eds.). (2025). Humanizing the Digital Workspace: Creativity, Innovation and Leadership in the Age of Technology. Springer.
Parker, S. K., & Grote, G. (2021). Work Design and Technology: New Frontiers for Research and Practice. Routledge.
Pettalongi, S. S., Widodo, J., Djunaedi, D., Lestari, N., & Anisa, N. (2025). Digitalisasi dan Transformasi Sumber Daya Manusia. Penerbit Naga Pustaka.
Pirson, M. (2020). Humanistic Management: Protecting Dignity and Promoting Well-Being. Cambridge University Press.
Prasetyo, A., Utami, H. N., & Ruhana, I. (2025). Integrating green HRM and sustainable operations: The moderating role of digital transformation in the Indonesian energy sector. Discover Sustainability, 6, 924. https://doi.org/10.1007/s43621-025-01764-y
Prastacos, G., & Pouloudi, N. (Eds.). (2025). Leading and Managing in the Digital Era: Shaping the Future of Work and Business Education. Springer.
Purnomo, B. R., dkk. (2024). Manajemen di Era Digital: Perspektif Pemasaran dan Sumber Daya Manusia. Gadjah Mada University Press.
Rahadi, D. R., Liswandi, & Tawaqal, M. I. (2025). Human resource digital tools implementation strategy to improve employee experience, employee engagement, and job satisfaction in the smart workspace era. Journal of Technology Management and Technopreneurship, 13(1), 28-42. https://doi.org/10.54554/jtmt.2025.13.01.003
Raso, F. A., & Wiebe, B. (2022). Artificial Intelligence and Human Rights. Oxford University Press.
Schmidt, E., & Rosenberg, J. (2023). Trillion Dollar Coach: The Leadership Playbook of Silicon Valley's Bill Campbell. Harper Business.
Stiegler, B. (2020). The Age of Disruption: Technology and Madness in Computational Capitalism. Polity Press.
Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Sulaeman, M. M. (2025). Peran strategi integratif optimalisasi sistem informasi bisnis berbasis teknologi digital untuk meningkatkan produktivitas karyawan melalui pendekatan manajemen personalia berkelanjutan. Jurnal Minfo Polgan, 14(1), 553-562. https://doi.org/10.33395/jmp.v14i1.14783
Webster, J., & Randle, K. (2021). Virtual Workers and the Global Labour Market: Dynamics of Inequality. Palgrave Macmillan.
Wood, A. J., & Lehdonvirta, V. (2021). Platform Labour and Social Protection: New Approaches to Regulating Digital Work. Edward Elgar Publishing.
Zed, M. (2020). Metode Penelitian Kepustakaan (Edisi Revisi). Yayasan Obor Indonesia.
Zhang, J., van Eerde, W., Liu, F., & Chen, W. (2025). Supervisory support for subordinates' use of information and communication technologies: Development and preliminary validation of a scale in a Chinese context. Humanities & Social Sciences Communications, 12, 789. https://doi.org/10.1057/s41599-025-05293-x
Zuboff, S. (2020). The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power. PublicAffairs.
Published
2026-04-05
How to Cite
Alfi Syukri, Darmansyah, Silvana Nurdiani, Arief Irvan, Shinta Oktavia, Ofa Yutri Kumala, & Basyarul Aziz. (2026). FROM EFFICIENCY TO EMPATHY: RECONSTRUCTING TECHNOLOGY MANAGEMENT THROUGH A HUMANITIES APPROACH IN THE DIGITAL WORK ENVIRONMENT. Journal Informatic, Education and Management (JIEM), 8(2), 92-107. https://doi.org/10.61992/jiem.v8i2.328
Section
Articles
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